Privacy Policy

Qoollege (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information when you use our website and web application (collectively, the “Service”). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: First name, last name, email address, date of birth, password, state of residence, and current grade level (for students).
• Guardian Information: If you are under 18, we collect your parent’s or guardian’s email address to send them an invitation to create a linked account.
• Payment Information: When you subscribe to a paid plan, payment details are collected and processed directly by Stripe. We do not store full payment card details on our servers.
• Communications: Messages you send us via email or through any contact form.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, clicks, and other interactions with the Service.
• Device and Log Data: IP address, browser type, operating system, referring URLs, and timestamps.
• Cookies and Similar Technologies: We use cookies to maintain your session and improve the Service. See Section 6 for details.

1.3 Information from Third Parties

• Google Sign-In: If you register or sign in using Google, we receive your name and email address from Google in accordance with Google’s OAuth policies.
• Referral Partners: If you arrive via a partner or referral link, we may receive limited information about that referral.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate your identity.
• Provide personalized college recommendations and AI-powered guidance.
• Send your parent or guardian an invitation when required for users under 18.
• Process subscription payments and manage billing through Stripe.
• Send transactional emails (account verification, password reset, account activity notifications).
• Send product updates or promotional content (you may opt out at any time).
• Analyze usage trends to improve the quality and features of the Service.
• Detect, prevent, and address technical issues, fraud, and abuse.
• Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted vendors who help us operate the Service, including Stripe (payments), Resend (transactional email), PostHog (product analytics), and Google (authentication). These providers are contractually obligated to use your data only to provide services to us.
• Linked Guardian Accounts: A guardian who accepts an invitation can view certain profile and progress information associated with the linked student account.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Qoollege, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may transfer to the acquiring entity subject to the same privacy protections.
• With Your Consent: We may share information for any other purpose with your explicit consent.

4. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us at info@qoollege.com and we will promptly delete that information.

For users between 13 and 17, we require a parent or guardian email address at registration. The parent or guardian receives an invitation to create a linked account, providing visibility into the student’s activity on the platform.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service and comply with our legal obligations. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and maintaining your session.
• Analytics Cookies: Used by PostHog to help us understand how the Service is used so we can improve it. Data is aggregated and pseudonymized where possible.

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Service.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), hashed password storage, and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional emails using the link in any email we send, or by contacting us.
• Data Portability: Request a machine-readable copy of your data where technically feasible.

To exercise any of these rights, contact us at info@qoollege.com. We will respond within 30 days.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date above and, for material changes, notify you by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: